Adverse Weather Conditions - 7/12/2010

Due to the bad weather depending on where you are in the UK you will recieve your goods slightly late. This is not in our control and this is a problem that everyone is facing currently. So do still shop on line with us and we will process your orders quickly and dispatch them as soon as possible.

Website Revamped

If you’re a new customer you may not know if we have had a website revamped but hopefully you can be part of Taps Shop in the future. But for all our existing customers from the DIY person to our business-to-business clients you may have noticed a small change with Taps Shop. Well perhaps it’s not a small change that can be unnoticed but its a change for better. We now have a system in place that will show us where your order is in terms of the status which will allow us to process your orders quicker and fingers crossed will mean you get your taps the next working day, if you don’t receive your order the next working day it may take 2 to 3 working days to deliver your taps orders.

When shopping with Taps Shop you will have noticed that you can shop by category for example if you want to view kitchen taps you can click on the kitchen tap category and you will be presented with all the kitchen taps we have available in stock. You can then shop by latest products, by the name or by price. Shipping by price we believe will be a crucial tool in shopping in the current doom and gloom and will help our customer shop by the cheapest or by the most expensive taps we have available for sale.

You can shop the same way for your bathroom bath taps. If you are shopping for a bathroom taps then click on the tap bathroom taps category and you will be presented with the whole range of bathroom taps we have for sale for your bathroom.

Its not only our website that has improved over the last few weeks but we have added new products as we have forged relationships with leading manufactures and suppliers which allows us to get the best prices to allow us to pass you on lower prices meaning you save more money for when you shop at Taps Shop.

When buying a tap from Taps Shop you may have noticed that the majority of our taps have better pictures of them and they now have dimensions and a description. We thought giving you, our customer more of a feel of how your future purchase of bathroom products would be like will make you more comfortable buying from us online at Taps Shop. How ever if you require any more technical details or dimensions of taps please email or call our customer service team members. If you are enquiring about a product you will now be able to email Taps Shop directly from the products page.

To use this function go onto a product that you require more information about and where it says “Ask a question about this product” click onto this button and you will be directed onto another page. Upon seeing this page fill in the details such as your name, email address where we may be able to contact you and in the third box enter your question about the product in hand. If you would like to be called by one of our customer service member leave your number and they will be in contact to make sure that your query has been successfully resolved.

You will be glad to know that our customer service can be contacted via an email or you can phone the number at the top of each page to speak to one of our team members. You can use the customer service members to help you out on a certain product, if you have any queries regarding a product, not sure what payment method to use or you simply want to check your order status. The customer service desk is open daily from early on in the morning before you go to work, through your lunch hour and even after you come back from work, they are here for your convenience and will help you as much as they possibly can. You can also use our customer service number and e-mail address to leave your feedback to help Taps Shop grow into a better organisation.

The customer service team members are always on standby to make sure your checkout and transaction at Taps Shop is smooth as possible. For example if you don’t want to create Pay Pal account then ring our customer service desk and they will send you an invoice where you can pay without having a Pay Pal account to buy taps from Taps Shop but you simply pay with your preferred card. They will always assist you in any given situation and will make sure that your questions and query is answered by the time they are off the phone call with yourself.

We also know that it may be the first time for people buying taps and their bathroom products online so its always good to know that here at Taps Shop there is still a human touch in the whole process, even at the comfort of your own home.

No more standing in long queues at the local diy store, no more second guessing about dimension, because a quick phone call to Taps Shop will resolve all your bathroom questions and with online payment checkout you wont be in any queues. Shop from the comfort of your own home.

Remember all UK customers benefit from FREE UK DELIVERY and we also ship worldwide just email our customer service to give you a quote of your P&P charges.

We at Taps Shop know that improvement is constant and therefore if you have any feedback it would greatly be appreciated.